WIC EBT Card Guide

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Using Your eWIC Card

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Your household’s WIC benefits will be credited to your WIC account. You will use your Indiana eWIC Card to purchase your benefits at stores included on the list of vendors given to you by your WIC clinic.

The eWIC card will make shopping easier.

The following steps describe the general process for completing a WIC transaction and may differ slightly from store to store.

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Shop

With your eWIC card, current benefit balance and Indiana eWIC Approved Food Card, select the food items you need.

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Checkout

When you are done shopping, choose a checkout lane that accepts WIC.

Some stores require you to separate WIC items from other purchases. Ask if this is needed.

Tell the cashier that you are using an Indiana eWIC Card.

The cashier scans items to confirm they are WIC approved and can be purchased that day.

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Pay

You or the cashier swipes the eWIC card.

Enter your four digit PIN.

The cashier gives you a receipt. Make sure you leave with your card and receipt.

Question

What if the store’s WIC equipment is not working?

If the store’s equipment is not working, you can go to another store that accepts WIC.

What if one of my food items is not accepted?

If there was an item you expected to be covered by your WIC benefits but was not, it could be for the following reasons:
  • The item may not be included in your list of foods issued.
  • You may have already used the issued amount of that item.
  • The item may not be an approved food on the Indiana WIC Food Card.
  • The product’s barcode may have changed or become unrecognized by the program’s system.
If you encounter any of these issues, please check the INWIC Mobile App for your benefits balance and scan the UPC to check if the item is WIC-approved or not.

About Your eWIC Card

PIN stands for Personal Identification Number. It is a four digit secret code that allows you to use your eWIC card. You will select your PIN when you activate your eWIC card.

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Selecting a PIN #

How do I get my PIN?
You will select your four digit PIN when you first get your eWIC card. To activate your card and select a PIN, call Customer Service at 1-855-349-1454. You will need to know the 16-digit eWIC card number, the street zip code, and date of birth of the Authorized Representative.

How do I choose my PIN?
Choose a PIN that is easy for you to remember, but hard for someone else to guess.

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Keep It Safe

How do I keep my PIN safe?
If someone knows your PIN, they can use your card to get your benefits, and those benefits will not be replaced. When entering your PIN, be sure no one else can see the number you are entering. Don’t write your PIN on your eWIC card, and do not keep it written down in your wallet or purse.

What if I forget my PIN or need to reset it?
If you forget your PIN, call the Customer Service number located on the back of your eWIC card to choose a new PIN. You will need to know the street zip code and date of birth of the Authorized Representative.

What do I do if someone finds out my PIN?
Change the PIN.

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Error

What if I enter the wrong PIN at the store?
If you enter the wrong PIN, you will have three more chances to enter it correctly. After four incorrect PIN entries, the card becomes locked until 12:01 AM Eastern Standard Time the next day. You may call Customer Service at 1-855-349-1454 at any time to unlock the card and reset the PIN.

What do the following error messages mean?

  • Card Not Found: contact your clinic
  • Invalid PIN: you may have entered the wrong PIN, try again if you know the correct number
  • Benefits Expired: you no longer have benefits
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Take Care of Your eWIC Card

What if I move or change my address?
Contact your clinic if you move or change your address to update the primary cardholder’s zip code. This will be used as an identification when making changes on your account.

What if I lose/damage my eWIC card?
If you lose or damage your eWIC card, call Customer Service at 1-855-349-1454 or the clinic to cancel your card. Then contact your clinic to be issued a new card.

How do I take care of my eWIC card?

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Keep your card safe and clean.

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Keep the black strip on the back free from scratches.

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DO NOT throw it away if all of the benefits have been used. The same card is used every month.

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DO NOT bend, fold or twist it, punch holes, or use it to scrape windshields or open door locks.

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DO NOT store it near magnets or electrical equipment like mobile phones.

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DO NOT leave it in the sun or other hot places like the dashboard of your car.

Managing Your Benefits benefits img

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Know Your Benefits

How do I get WIC benefits on the account?

You get your WIC benefits on your Indiana eWIC card during your WIC clinic visit. You will receive a list of your household’s WIC benefits for the current benefit month and for future benefit months. It shows the start and end dates for the benefit months.

Is my eWIC card reusable?

Yes, keep your eWIC card. Each time you are issued benefits, your card will be reloaded. If you throw away your card, you will have to contact the clinic to receive a new one.

Do my WIC benefits expire?

Yes, WIC benefits are used for the period of time they were issued for. For example, if the start date is 11-20 and the end date is 12-19, the benefits must be used within those two dates. When possible, it is best not to wait until the last day to use your benefits to shop. Any unused benefits will expire at midnight Eastern Standard Time on the last day.
WIC EBT Card Guide

Shopping

Know Your Balance Before You Head to The Store

You can get a benefit balance by checking your last store receipt, by calling Customer Service at 1-855-349-1454, by accessing the Cardholder Website at www.WICConnect.com and selecting Indiana WIC from the dropdown menu in the Cardholders section, and by checking the Benefits page in the INWIC Mobile App.

What if I want to buy non-WIC items while I’m shopping?

Procedures may vary by store, but generally you will want to use your eWIC card first to pay for foods covered by WIC benefits. Then you can use other forms of payment such as SNAP benefits, gift cards, debit card, cash, or checks to pay for other items.

Do I have to redeem all the WIC benefits at once?

No, WIC benefits may be redeemed as needed as long as benefits are available.

What if I need someone else to do my WIC shopping for me?

Be careful if you give someone your eWIC card and PIN as they could redeem all of your WIC benefits. These benefits will NOT be replaced. Only give your eWIC card and PIN to people you trust who you have selected as Proxies.

Questions

Questions About Customer Service

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Contact by website

What is the Cardholder Website?

The Cardholder Website is for the primary cardholder to view benefit and transaction information specific to their WIC account. You will also be able to sign up for email or text notifications about your benefits and access information about the WIC program and using your eWIC card.

The Cardholder Website is:
www.WICConnect.com
Select Indiana WIC from the dropdown menu in the Cardholders section.
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Contact by phone

What is the Customer Service telephone number?
1-855-349-1454
This number is also located on the back of your Indiana eWIC Card.

You can call this number, free of charge, 24 hours a day, 7 days a week.

Examples of when to call Customer Service:
  • If your eWIC card is lost or stolen.
  • If your eWIC card is damaged or will not work.
  • If someone is using your eWIC card without your approval.
  • If you need to know your WIC benefit balance and do not have a list from the clinic or last store receipt.
  • If you forget your PIN or would like to reset your PIN.
  • If you have questions or need help with your eWIC card.
What information do I need to access my WIC account information when calling Customer Service or the cardholder website?
  • Name
  • Date of birth
  • Street zip code of the Authorized Representative
Contact your WIC clinic if you have questions about:
  • Current food benefits
  • Formula benefits
  • Changing benefits
  • Replacing your eWIC card
What can I do if I have other questions about my INWIC app?

Read the “App Reference Guide”:

INWIC Mobile App Quick Reference Guide

This institution is an equal opportunity provider.

wic.in.gov

Side Lying Hold

Side-Lying Hold

  1. For the right breast, lie on your right side with your baby facing you.
  2. Pull your baby close. Your baby’s mouth should be level with your nipple.
  3. In this position, you can cradle your baby’s back with your left arm and support yourself with your right arm and/or pillows.
  4. Keep loose clothing and bedding away from your baby.
  5. Reverse for the left breast.

This hold is useful when:

  • You had a C-section
  • You want to rest while baby feeds
  • You are breastfeeding in the middle of the night
  • You and your baby are comfortable in this position
Cross Cradle Hold

Cross-Cradle Hold

  1. For the right breast, use your left arm to hold your baby’s head at your right breast and baby’s body toward your left side. A pillow across your lap can help support your left arm.
  2. Gently place your left hand behind your baby’s ears and neck, with your thumb and index finger behind each ear and your palm between baby’s shoulder blades. Turn your baby’s body toward yours so your tummies are touching.
  3. Hold your breast as if you are squeezing a sandwich. To protect your back, avoid leaning down to your baby. Instead, bring your baby to you.
  4. As your baby’s mouth opens, push gently with your left palm on baby’s head to help them latch on. Make sure you keep your fingers out of the way.
  5. Reverse for the left breast.

This hold is useful when:

  • Your baby is premature
  • Your baby has a weak suck
  • Your baby needs help to stay latched
  • Your baby needs extra head support
  • You and your baby are comfortable in this position
Football Hold

Clutch or “Football” Hold

  1. For the right breast, hold your baby level, facing up, at your right side.
  2. Put your baby’s head near your right nipple and support their back and legs under your right arm.
  3. Hold the base of your baby’s head with your right palm. A pillow underneath your right arm can help support your baby’s weight.
  4. To protect your back, avoid leaning down to your baby. Bring baby to you instead.
  5. Reverse for the left breast.

This hold is useful when:

  • You had a C-section
  • You have large breasts
  • You have flat or inverted nipples
  • You have a strong milk let-down
  • You are breastfeeding twins
  • Your baby likes to feed in an upright position
  • Your baby has reflux
  • You and your baby are comfortable in this position
Breastfeeding Holds

Cradle Hold

  1. For the right breast, cradle your baby with your right arm. Your baby will be on their left side across your lap, facing you at nipple level.
  2. Your baby’s head will rest on your right forearm with your baby’s back along your inner arm and palm.
  3. Turn your baby’s tummy toward your tummy. Your left hand is free to support your breast, if needed. Pillows can help support your arm and elbow.
  4. To protect your back, avoid leaning down to your baby. Instead, bring your baby to you.
  5. Reverse for the left breast.

This hold is useful when:

  • Your baby needs help latching on
  • You and your baby are comfortable in this position
Breastfeeding Holds

Laid-Back Hold

  1. Lean back on a pillow with your baby’s tummy touching yours and their head at breast level. Some moms find that sitting up nearly straight works well. Others prefer to lean back and lie almost flat.
  2. You can place your baby’s cheek near your breast, or you may want to use one hand to hold your breast near your baby. It’s up to you and what you think feels best.
  3. Your baby will naturally find your nipple, latch, and begin to suckle.

This hold is useful when:

  • Your baby is placed on your chest right after birth
  • You have a strong milk let-down
  • You have large breasts
  • You and your baby are comfortable in this position