WIC EBT Card Guide

  • Home
  • WIC EBT Card Guide

Using Your eWIC Card

Your household’s WIC benefits will be credited to your WIC account. You will use your Indiana eWIC Card to purchase your benefits at stores included on the list of vendors given to you by your WIC clinic.

The eWIC card will make shopping easier.

The following steps describe the general process for completing a WIC transaction and may differ slightly from store to store.

Shop

With your eWIC card, current benefit balance and Indiana eWIC Approved Food Card, select the food items you need.

Checkout

When you are done shopping, choose a checkout lane that accepts WIC.

Some stores require you to separate WIC items from other purchases. Ask if this is needed.

Tell the cashier that you are using an Indiana eWIC Card.

The cashier scans items to confirm they are WIC approved and can be purchased that day.

Pay

You or the cashier swipes the eWIC card.

Enter your four digit PIN.

The cashier gives you a receipt. Make sure you leave with your card and receipt.

What if the store’s WIC equipment is not working?

If the store’s equipment is not working, you can go to another store that accepts the WIC card.

What if one of my food items is not accepted?

If there was an item you expected to be covered by your WIC benefits but was not, it could be for the following reasons:

Most stores process WIC in all checkout lanes. Look for Indiana eWIC Card Accepted Here signs in stores with select WIC lanes. Check with your store to better understand their process.

About Your eWIC Card

PIN stands for Personal Identification Number. It is a four digit secret code that allows you to use your eWIC card. You will select your PIN when you activate your eWIC card.
Selecting a PIN #

How do I get my PIN?
You will select your four digit PIN when you first get your eWIC card. To activate your card and select a PIN, call Customer Service at 1-855-349-1454. You will need to know the 16 digit card number, the zip code, and date of birth of the primary cardholder.

How do I choose my PIN?
Choose a PIN that is easy for you to remember, but hard for someone else to guess.

Keep It Safe

How do I keep my PIN safe?
If someone knows your PIN, they can use your card to get your benefits and those benefits will not be replaced. When entering your PIN, be sure no one else can see the number you are entering. Don’t write your PIN on your eWIC card and do not keep it written down in your wallet or purse.

What if I forget my PIN or need to reset it?
If you forget your PIN, call the Customer Service number located on the back of your card to choose a new PIN. You will need to know the zip code and date of birth of the primary cardholder.

What do I do if someone finds out my PIN?
Change the PIN.

Error

What if I enter the wrong PIN at the store?
If you enter the wrong PIN, you will have three more chances to enter it correctly. If the correct PIN is not entered on the fourth try, you will not be able to use your card until 12:01 AM Central Standard Time the next day. After three unsuccessful attempts, call Customer Service to reset your PIN instead of trying a fourth time and risk having your account locked.

What do the following error messages mean?

Take Care of Your eWIC Card

What if I move or change my address?
Contact your clinic if you move or change your address to update the primary cardholder’s zip code. This will be used as an identification when making changes on your account.

What if I lose/damage my eWIC card?
If you lose or damage your eWIC card, call Customer Service at 1-855-349-1454 or the clinic to cancel your card and then go to your clinic to be issued a new card.

How do I take care of my eWIC card?

Keep your card safe and clean.

Keep the black strip on the back free from scratches.

DO NOT throw it away if all of the benefits have been used. The same card is used every month.

DO NOT bend, fold or twist it, punch holes, or use it to scrape windshields or open door locks.

DO NOT store it near magnets or electrical equipment like mobile phones.

DO NOT leave it in the sun or other hot places like the dashboard of your car.

Managing Your Benefits

Know Your Benefits
How do I get WIC benefits on the account?

You get your WIC benefits on your Indiana eWIC card during your WIC clinic visit. You will receive a list of your household’s WIC benefits for the current benefit month and for future benefit months. It shows the start and end dates for the benefit months.

Is my eWIC card reusable?

Yes, keep your card. Each time you are issued benefits, your card will be reloaded. If you throw away your card, you will have to visit the clinic to receive a new one.

Do my WIC benefits expire?

Yes, WIC benefits are used for the period of time they were issued for. For example, if the start date is 11-20 and the end date is 12-19, the benefits must be used within those two dates. Any unused benefits will expire at midnight on the last day.

Shopping
Know Your Balance Before You Head to The Store

You can get a benefit balance by checking your last store receipt, by calling Customer Service at 1-855-349-1454, and by accessing the Cardholder Website at www.ebt.acs-inc.com/inwicclient/reciplogin_client.jsp.

What if I want to buy non WIC items while I’m shopping?

Procedures may vary by store, but generally you will want to use your eWIC card first to pay for foods covered by WIC benefits. Then you can use other forms of payment such as SNAP benefits, gift cards, debit card, cash, or checks to pay for other items.

Do I have to redeem all the WIC benefits at once?

No, WIC benefits may be redeemed as needed as long as benefits are available.

What if I need someone else to do my WIC shopping for me?

Be careful if you give someone your card and PIN as they could redeem all of your WIC benefits. These benefits will NOT be replaced. Only give your card and PIN to people you have selected as Proxies.

Questions

Questions About Customer Service

Contact by website
What is the Cardholder Website?

The Cardholder Website is for the primary cardholder to view benefit and transaction information specific to their WIC account. You will also be able to sign up for email or text notifications about your benefits and access information about the WIC program and using your eWIC card.

The Cardholder Website is:
Contact by phone
What is the Customer Service telephone number?
This number is also located on the back of your Indiana eWIC Card.

You can call this number, free of charge, 24 hours a day, 7 days a week.

Examples of when to call Customer Service:
What information do I need to access my WIC account information when calling Customer Service or the cardholder website?
Contact your WIC clinic if you have questions about:
What can I do if I have other questions about my INWIC app?

Read the “App Reference Guide”:

This institution is an equal opportunity provider.

Side-Lying Hold

  1. For the right breast, lie on your right side with your baby facing you.
  2. Pull your baby close. Your baby’s mouth should be level with your nipple.
  3. In this position, you can cradle your baby’s back with your left arm and support yourself with your right arm and/or pillows.
  4. Keep loose clothing and bedding away from your baby.
  5. Reverse for the left breast.

This hold is useful when:

Cross-Cradle Hold

  1. For the right breast, use your left arm to hold your baby’s head at your right breast and baby’s body toward your left side. A pillow across your lap can help support your left arm.
  2. Gently place your left hand behind your baby’s ears and neck, with your thumb and index finger behind each ear and your palm between baby’s shoulder blades. Turn your baby’s body toward yours so your tummies are touching.
  3. Hold your breast as if you are squeezing a sandwich. To protect your back, avoid leaning down to your baby. Instead, bring your baby to you.
  4. As your baby’s mouth opens, push gently with your left palm on baby’s head to help them latch on. Make sure you keep your fingers out of the way.
  5. Reverse for the left breast.

This hold is useful when:

Clutch or “Football” Hold

  1. For the right breast, hold your baby level, facing up, at your right side.
  2. Put your baby’s head near your right nipple and support their back and legs under your right arm.
  3. Hold the base of your baby’s head with your right palm. A pillow underneath your right arm can help support your baby’s weight.
  4. To protect your back, avoid leaning down to your baby. Bring baby to you instead.
  5. Reverse for the left breast.

This hold is useful when:

Cradle Hold

  1. For the right breast, cradle your baby with your right arm. Your baby will be on their left side across your lap, facing you at nipple level.
  2. Your baby’s head will rest on your right forearm with your baby’s back along your inner arm and palm.
  3. Turn your baby’s tummy toward your tummy. Your left hand is free to support your breast, if needed. Pillows can help support your arm and elbow.
  4. To protect your back, avoid leaning down to your baby. Instead, bring your baby to you.
  5. Reverse for the left breast.

This hold is useful when:

Laid-Back Hold

  1. Lean back on a pillow with your baby’s tummy touching yours and their head at breast level. Some moms find that sitting up nearly straight works well. Others prefer to lean back and lie almost flat.
  2. You can place your baby’s cheek near your breast, or you may want to use one hand to hold your breast near your baby. It’s up to you and what you think feels best.
  3. Your baby will naturally find your nipple, latch, and begin to suckle.

This hold is useful when: